Leadership and Management Courses
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Appraisals and PDRs - Managing Performance Course
- From £895 for up to 8 delegates for a private course
- Next scheduled course: 15 Oct 25, £345 per delegate + VAT
View Full Course Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT15 Oct 25Virtual£34513 May 26Virtual£34514 Oct 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesAssertiveness Skills Course
- Next scheduled course: 08 Sep 25, £395 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT08 Sep 25Durham£39526 Nov 25Virtual£34527 Feb 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBuilding an Effective Team Course
- Next scheduled course: 07 Aug 25, £345 per delegate + VAT
View Full Course Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.
With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.
In most teams, the energies of individual members work at cross-purposes. Individuals may ... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT07 Aug 25Virtual£34510 Oct 25Durham£39506 Aug 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBusiness and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £395 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesChairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £345 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
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Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual£34531 Oct 25Virtual£34512 Dec 25Virtual£34518 Sep 26Virtual£34530 Oct 26Virtual£34511 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCoaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesConflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 26 Nov 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT26 Nov 25Virtual£34514 July 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegatesCustomer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £395 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT28 Aug 25Durham£39519 Nov 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesDecision Making and Problem Solving Course
- From £895 for up to 8 delegates for a private course
View Full Course Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 8 delegatesBeing able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
<br/... View Full Course >>- Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesEffective Online Meetings using Microsoft Teams and Zoom Course
- From £645 for up to 8 delegates for a private course
View Full Course Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
View Full Course >>- Duration: 3 Hours
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£645 +VAT for up to 8 delegatesHR Essentials Course
- Next scheduled course: 16 - 17 Sep 25, £695 per delegate + VAT
View Full Course This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.
The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.
It greatly enhances the relevance and under... View Full Course >>- Duration: 2 Days
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Prices per delegate on a public course. All prices exclude VAT16 - 17 Sep 25Virtual£69511 - 12 May 26Virtual£69515 - 16 Sep 26Virtual£695Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesInterviewing Skills Course
- Next scheduled course: 03 Nov 25, £345 per delegate + VAT
View Full Course This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT03 Nov 25Virtual£34528 July 26Virtual£34502 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesIntroduction to Supervisory Management Course
- Next scheduled course: 30 Sep 25, £345 per delegate + VAT
View Full Course This course is designed for supervisors and first line managers who are new to their roles.
This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation. View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT30 Sep 25Virtual£34511 Dec 25Durham£39524 June 26Durham£39516 July 26Virtual£34529 Sep 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesThis modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>- Duration: 15 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Difficult Conversations Course
- Next scheduled course: 13 Aug 25, £345 per delegate + VAT
View Full Course This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT13 Aug 25Virtual£34524 Nov 25Virtual£34514 May 26Virtual£34512 Aug 26Virtual£34523 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesManaging Employee Mental Well-being - Managing Stress in Others Course
- From £995 for up to 8 delegates for a private course
- Next scheduled course: 02 Dec 25, £475 per delegate + VAT
View Full Course The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT02 Dec 25Newcastle£47531 July 26Newcastle£47501 Dec 26Newcastle£475Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£995 +VAT for up to 8 delegatesA well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. View Full Course >> - Duration: 0.5 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesThis course has been designed to provide managers and leaders with the knowledge and confidence to understand common Mental Health issues, spot the signs of Mental Ill Health and how to fully support an individual who is in distress or crisis, while managing own well-being. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMotivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for prices27 of 27 Results- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
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We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews Which part of the course did you find particularly valuableThe visualisations were really helpful and the whole process was very easy to followL. HMPPS, Microsoft Power BI Desktop
Following this training what are you going to do differentlyToo much to mentionJ.R. James Jones and Sons Ltd, Excel Level 1
Training was pitched at right level, adapted for skill set of attendees, involved everyone and we all learnt something to put into practiceT.W. Watmos, Outlook Overview and MS Teams for Hosts
Thank you for the training.J.M. Watmos, Outlook Overview and MS Teams for Hosts
Are there any aspects of the course which you feel require improvementNone, enjoyed every aspectC.G. Vehicle Lease and Service Ltd, Excel Level 2
Went away with a good understanding of the software as I have never used it beforeT.O. Cyclife Groupe EDF, Microsoft Project Essentials
All of the course was greatL.T. The Labour Party, Excel Level 3
Very professional and interesting content that has left me feeling confident in my capabilitiesA.B. Durham, Adobe InDesign Level 1
How would you rate the course materials overallBrilliant, showed me everything I need to know going forwardL. Esh Construction, Adobe InDesign Level 1
Very well explained, it was so easy to follow. All excellent, lovely venue.M.N. MAN Diesel Turbo UK Ltd, Excel Level 1
Which part of the course did you find particularly valuableBeing shown around the interface and what things do was very helpfulA.S. Wescott Medical Ltd, Google Ads
Which part of the course did you find particularly valuableIsolating my key tasks and how to field some of the distractions.V.W. North East Business Innovation Centre, Time Management
All parts of the course were usefulJ. ESH Construction, Microsoft Project Essentials
Following this training what are you going to do differentlyI will be able to present and manipulate data at work in a more efficient way. I have learned a lot of new techniques which help to make processes quicker. I will not be scared to see what Excel can actually do and using my booklet I can take my time and keep learning as I grow my confidence in the use of the system.S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2
Thoroughly enjoyed this course!J.M. LSL Property Services, Excel Level 2
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Appraisals and PDRs - Managing Performance Assertiveness Skills Building an Effective Team Business and Report Writing Skills Chairing Effective Meetings Coaching and Mentoring Conflict Management Customer Care Dealing with Difficult and Aggressive Behaviour Decision Making and Problem Solving Delegation - The Art of Effective Delegation Effective Online Meetings using Microsoft Teams and Zoom HR Essentials Interviewing Skills Introduction to Supervisory Management Leadership and Management Development Programme Managing Difficult Conversations Managing Employee Mental Well-being - Managing Stress in Others Managing Meetings Mental Health for Managers and Leaders Motivating Employees -