Conflict Management
Course Overview
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.Course Objectives
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- Identify what conflict management is and how to deal with it in the workplace by using strategies that work.
Prerequisites
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- No previous knowledge is required.
Course Content
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Introduction
What is conflict?
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Conflict management strategies that work
The six-step approach to win-win conflict resolution
Practising everyday conflict resolution skills
Dealing with the 4 most common sources of conflict that lead to disagreements
Choosing a management style that fits the situation -
How to deal with your own anger and emotions
Safe ways to blow off steam without venting it on people
How to understand what's really bugging you
Seven steps you can take to experience your feelings without acting them out
Expressing yourself without accusation, sarcasm or hostility -
Responding to anger in others
How to validate someone's anger without fanning the flames
One sure-fire way to let the situation cool down before trying to resolve it
Effective strategies for defusing an escalating argument
Quickly de-escalating an emotional confrontation with a boss or co-worke -
Conflict communication skills
Overcoming the feeling that negative feedback is a personal attack
Turning negative self-talk into positive affirmations
Avoiding the eight most common pitfalls to giving negative feedback
Recognising that difference between valid feedback and a personal put-down -
Taking care of yourself
Relaxation skills you can master to control stress and relieve tension
How to handle rejection and still feel good about yourself
Setting your limits - how to say ';No'; without generating anger or guilt
Included with this course
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- Lunch and refreshments when training is delivered at our training venues
- Comprehensive course materials and exercises
Public Scheduled Course Dates
Private Training
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Public Dates
Prices per delegate. All prices exclude VAT.26 Nov 2025Virtual£34514 Jul 2026Virtual£34525 Nov 2026Virtual£345Private Courses
Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegates -
Conflict Management Course Options
Please contact us to discuss options for this coursePublic ScheduledPublic ScheduledFixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!PrivatePrivateFlexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.VirtualVirtualThese courses can be attended from anywhere.
- Virtual Training
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Public Scheduled Courses
Private Courses
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Printed:8/2/2025 8:48:17 PM