Training Course

Decision Making and Problem Solving

PDF
Course Duration: 1 Day

Course Overview

Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Course Objectives

    • Understand the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.

Prerequisites

    • No previous knowledge is required.

Course Content

  • Introduction

    Using a six step model
    Accepting ownership of problems
    Problem-solving vs. decision-making
    It's a learning process

  • Understanding the Problem

    Assessing the problem
    Thinking logically and constructively

  • Collecting Information

    Searching for information
    Asking the right questions
    Talking to the people who matter
    Tapping other sources
    Presenting the facts

  • Getting to the Root of the problem

    Identifying the gap
    Separating symptoms and causes
    Identifying the root cause
    Using other techniques
    Identifying outcomes and restraints

  • Selecting the Options

    Examining all available solutions
    Asking questions
    Exploring common pitfalls
    Thinking laterally
    Developing a single option

  • Choosing the Best Solution

    Reaching an effective decision
    Deciding how to decide
    PMI - plus, minus, interesting
    Taking the logical route
    Relying on your instincts
    Avoiding the pitfalls

  • Getting it Solved

    Building a visual plan
    The art of delegation
    Maximising your chances
    Making things happen
    Learning from your results

Included with this course

    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises

 

Private Training

Private course
Flexible date and location
From £895 +VAT for up to 8 delegates

  • Private Courses

    Private course
    Flexible date and location
    From £895 +VAT for up to 8 delegates
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  • Decision Making and Problem Solving Course Options
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

 

Course Reviews
Set topics covered but also individual objectives discussed and actioned. Material in booklet useful to takeaway.

A.A. Hill Cross Furniture, Introduction to Supervisory Management

Great that lunch is provided and snacks/brews

S.L. British Gypsum, Excel Level 2

Which part of the course did you find particularly valuable All of the course. A lot of these are tips that I will use every now and then, and some i.e. quick paths are ones I will begin using regularly.

C. Gachet, Managing your Inbox using Microsoft Outlook

Fantastic course

D.C. Gestamp, Excel Level 3

Which part of the course did you find particularly valuable All of it, I'm a novice at Power BI

S.S. NHSBSA, Microsoft Power BI Complete

Very helpful

S.W. Community Foundation, Word intermediate

The full course was interesting and valuable

J.A. Cirrus Environmental Soultions Ltd, Customer Care

Very good

A.W. WATMOS, Microsoft Forms Essentials in Office 365 SharePoint and Power Automate

 

Private Courses

Flexible dates, location and content. All prices exclude VAT.

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Please contact us to discuss your Decision Making and Problem Solving course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Decision Making and Problem Solving course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Decision Making and Problem Solving course.
Problem solving training courses in North East England, Durham, Washington, Newcastle, help with dealing with problems, how to handle problems
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:8/2/2025 8:42:06 PM