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Assertiveness Skills Course
- Next scheduled course: 08 Sep 25, £395 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT08 Sep 25Durham£39526 Nov 25Virtual£34527 Feb 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesBusiness and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £395 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesChairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £345 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
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Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual£34531 Oct 25Virtual£34512 Dec 25Virtual£34518 Sep 26Virtual£34530 Oct 26Virtual£34511 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesConflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 26 Nov 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT26 Nov 25Virtual£34514 July 26Virtual£34525 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegatesGood customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT25 Sep 25Durham£39511 Dec 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesCustomer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £395 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT28 Aug 25Durham£39519 Nov 25Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesThe new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesThis modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>- Duration: 15 Days
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesMotivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
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Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesPresentation Skills Course
- Next scheduled course: 03 Sep 25, £345 per delegate + VAT
View Full Course This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT03 Sep 25Virtual£34528 Oct 25Durham£39511 Dec 25Virtual£34503 Feb 26Durham£39522 April 26Virtual£34502 Sep 26Virtual£34527 Oct 26Durham£39510 Dec 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesEffective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT07 Nov 25Virtual£34509 July 26Virtual£34506 Nov 26Virtual£345Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationPlease quote for pricesTime Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 25 Sep 25, £345 per delegate + VAT
View Full Course Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT25 Sep 25Virtual£34504 Dec 25Durham£39504 June 26Durham£39524 Sep 26Virtual£34503 Dec 26Durham£395Prefer a private course? Flexible dates, location and content. All prices exclude VAT.Private courseFlexible date and locationFrom£895 +VAT for up to 12 delegates12 of 12 Results- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
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We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews Which part of the course did you find particularly valuableTips about emails urgent and importance division.S.M. Contec Inc, Time Management
I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes.L.M. , Excel Level 2
I particularly benefitted from the level of depth and explanation that went into the course step by steps. the exercisers allowed learning time to understand each module and skill.J.G. Hitachi, Excel Level 2
Following this training what are you going to do differentlyEverything, especially the to do listS.O. essity, Outlook Essentials
All of it is going to be really useful.L.O. Labour Party, Excel Level 2
What were the most useful aspects of the courseI already knew a bit about indesign but compound paths and gradients were new to me.R.R. EGGER, Adobe InDesign Level 1
What were the most useful aspects of the courseI felt learning about the pathfinder tool and default options the most useful aspect for me. This will save me a lot of time!H.Y. CMP Products British Engines, Adobe InDesign Level 1
Very well presented course with good information, materials and exercises provided.A. Demeter Ltd, Excel Level 3
Following this training what are you going to do differentlyI am going to spend more time on preparation and practiceB.J. Greencore Group, Train the Trainer
Confidence has grown and I'm raring to go. I came confused and left armed with information and knowledgeK.J. Direct Rail Services, Minute Taking Janet Hope Jilly Lloyd
Adele made this course easy to follow and we have learned a lot from today's session.R.H. , Word Advanced Features
I enjoyed everything as it was very helpful and informativeH.M. , Excel Level 1
Which part of the course did you find particularly valuableSlicers in pivots and table pivots. Macros, Data validation. Sum IF/Count IFM.P. Tharsus, Excel Level 3
Which part of the course did you find particularly valuableAll of it, I'm a novice at Power BIS.S. NHSBSA, Microsoft Power BI Complete
Really enjoyed today, I found all topics very interesting :F.R. Cenergist Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
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Assertiveness Skills Business and Report Writing Skills Chairing Effective Meetings Conflict Management Customer Care Customer Care Dealing with Difficult and Aggressive Behaviour Food Labelling and Legislation Leadership and Management Development Programme Motivating Employees Presentation Skills Telephone Skills Time Management -